Bringing Your Puppy Home
Puppies go home at about eight weeks. Here is how yours gets from our family ranch in California's Central Valley to your front door.
Four Ways Home
Choose whichever suits your family. You decide after pick day, and we plan it together.
Pick up from us
Most families collect their puppy from us on go-home day, at a time we arrange together. We send the details once your day is set.
Free local delivery
Within 50 miles of us we bring your puppy to your home or work at no charge, usually Thursday to Sunday with two or three days’ notice.
Ground pet escort
Further away, an escort collects your puppy from us and drives them to you, staying with the puppy the whole way. The cost depends on distance and date.
Air cargo
If you would rather fly your puppy, we work with you to arrange it, at cost with no added fees. Puppies fly into a major airport that accepts live animals.
From Pick Day to Your Door
- Choose your puppy at eight weeksOn pick day you choose online, in the order families reserved, then pay the balance online.
- Tell us how your puppy will travelPickup, local delivery, a ground escort or air cargo. If you are unsure, send us a message and we will talk it through.
- We set the day and time togetherPickups are by appointment on go-home day. For an escort or a flight, we agree the date and the cost with you before anything is booked.
- Your puppy comes homeVet-checked, vaccinated, dewormed and microchipped, with everything listed below.
What Comes Home with Your Puppy
- Complete health records, including vaccinations and deworming
- A microchip
- Our written 2-year genetic health guarantee
- A blanket carrying mom’s scent, to help with the first nights
- A sample bag of the puppy food they have been eating
- For puppies travelling by escort or air: a veterinary exam before travel
If Your Puppy Is Flying
Puppies fly as live-animal cargo and must arrive at a major airport that accepts live animals; not every airport does. The closest one to us is San Francisco International (SFO). We charge only what the travel itself costs, with no added fees, and we agree the amount with you first.
Before Go-Home Day
Have a crate, food and water bowls, a collar and leash, and puppy food ready. Our FAQ has the full checklist: How do I prepare my home for a new puppy?
More questions about travel? See pickup, shipping and delivery in the FAQ, or send us a message.